To educate and empower persons and their families for quality living across the continuum of long-term care.

Show All
Schedule Now
Share our page on: Share to Facebook Share to Twitter
Address: 680 Craig Road, Suite 245
St. Louis, MO 63141
Email: cnollau@voycestl.org
Phone Number: 314-918-8222
Fax: 314-918-9188
VOYCE helps to ensure a quality life for people living on the long-term care continuum. Our goal is to become the principal source of information and advocacy for these individuals and their families. We empower and educate those we serve. We do this by:
Illuminating choices
Providing a voice
Giving compassionate and comforting support
Building relationships with caregivers and the community

VOYCE, formerly the Long Term Care Ombudsman Program, was founded in 1979 in St. Louis following the formation of the nationwide Long Term Care Ombudsman Program under the Older Americans Act of 1978. Congress created this Act in response to public outcry over abuse and neglect in long-term care facilities. Today, every state has an established Ombudsman Program - more than 500 programs operate across the United States. VOYCE receives funding from the Mid-East Area Agency on Aging, St. Louis Area Agency on Aging and Northeast Missouri Area Agency on Aging as well as from several United Ways including Greater St. Louis and , Franklin County Area. In addition, VOYCE receives foundation grants, corporate contributions and individual gifts to support its mission.

VOYCE fulfills its mission as an advocate and information source in 21 counties, including the city of St. Louis and the counties of St. Louis, St. Charles, Franklin and Jefferson as well as the following 16 northeast Missouri counties: Adair, Clark, Knox, Lewis, Lincoln, Macon, Marion, Monroe, Montgomery, Pike, Ralls, Randolph, Schuyler, Scotland, Shelby and Warren.

Join the VOYCE Team:
VOYCE volunteers spend 2-4 hours a week listening to residents' concerns, helping resolve issues and just being there to listen. You'll receive training, ongoing support and the satisfaction of knowing you are helping your neighbors when they need you the most. Training sessions will be provided as well as quarterly continuing education to network with the other VOYCE volunteers. It's your chance to make the difference in the lives of those who need your help.
Learn more at www.voycestl.org or call VOYCE at 1-866-918-8222
*Mary Lou is an 89-year-old widow living by herself in St. Louis for the last 20 years. Her only relative was a granddaughter who lived in Florida.

Mary Lou had gotten into a serious car accident 2 years ago and as a result, she never drove again. She depended on neighbors and church friends to help her with grocery shopping and any other transportation needs. Every time her granddaughter called, Mary Lou would say, "The neighbors just stopped by and brought me groceries and some homemade goodies. The church service was wonderful today."

What her granddaughter didn't realize was Mary Lou had been visited by the police and a social worker numerous times trying to help with her "wandering" and "hoarding" issues. Unfortunately, last month was their last visit and when they arrived, there was an awful stench coming from her house. Imagine their surprise when inside they found Mary Lou all alone, hadn't eaten in days, was very dehydrated, confused, and had been unable to make it to the bathroom in days.

Since the police were unable to locate any family members at the time, they were forced to have the state remove her and place her in a locked unit within a nursing home.

At last, the granddaughter was able to be notified. She had no idea her grandmother had dementia; she thought it was only a little bit of forgetfulness. Once she was made aware of the severity, she came to St. Louis to visit her grandmother only to be greeted by an unfriendly and nearly hostile staff. The granddaughter called VOYCE to help mediate a smooth visit and to be sure Mary Lou was receiving proper care.

One month later, we are happy to report Mary Lou has been discharged into her granddaughter's care. She is now safely living in Florida with her granddaughter while they find a nearby community which can take proper care of her.

*All names have been changed